Keith Marcos - VP, Application Development / Engineering / R&D

    Analytical, talented leader guiding large-scale application development projects and enterprise system implementations with 22 years experience as VP, Application Development, Director of Application Development at Diamond Resorts and Sunterra Resorts
    Repeated success drafting technical strategy, resource management plans, analytical reporting, and productivity enhancement proposals.
    Spearheading the delivery of applications and services, while building a responsive, top-notch global cross-functional development team, for shared capabilities and business goals achievement.
    Presided over the software development operations of more than 120 global personnel, across the enterprise.
    Adept at strategic and operation planning, project supervision, business enablement, task prioritization, and IT architecture builds.
    Expert presenter and negotiator who forges solid relationships with strategic partners and builds knowledgeable, top performing teams.
    Areas of expertise: Strategic & Operational Planning, Agile & SDLC Project Methodologies, Business Intelligence & Analytics, Global Installations & Deployments, Application Engineering & Modernization, Enterprise Development Leadership, Quality Assurance & Release Management, Team Management & Development
    Available for Part-Time, Full-Time, or Virtual Interim Management and Consulting Engagements

Work experience

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During his Diamond Resorts tenure Keith was the VP, Application Development presided over the software development operations of more than 120 global personnel, across the enterprise. Common activities included business applications’ analysis, web and mobile application development, infrastructure architecture and implementation, and quality management. 
Keith headed technical strategy and resource management for the creation of an enterprise business information system that employs the best practices and standards within the timeshare industry. The Software-As-A-Service application served over 300,000 members and owners in over 130 resorts and centers and allowed approximately 80% of customers to perform many common functions online without having to contact a representative.
Keith transformed a department that was 95% co-located in the Las Vegas offices to distributed offices in Orlando, Lancaster UK and Vancouver. Had an employee attrition rate of 5% with my leaders tenured 15 years plus. In addition he evolved to 60% offshore resourcing in all disciplines except business analytical.

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Prior to Diamond Resorts, Keith help a variety of executive technology roles at Sunterra Resorts and supervised application and enterprise system development, support services, and system upgrades to global requirements. 
Keith built a global enterprise time share system that offered marketing lead management, consumer contract entry and execution, billing, payment processing, loan initiation, club and owner servicing, rental reservations, and hospitality management. The system was rolled out to 80 resorts and sales centers spanning eight countries.
Also Keith effectively led a development team in revamping Oracle Forms 4.5 technology infrastructure across the organization to support business initiatives and global requirements.


    Bachelor of Science in Business Administration | Minor: Management Information Systems University of Central Florida – Orlando, Florida

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